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THE ONLINE HEADQUARTERS THAT HELPS YOU STEER YOUR BUSINESS TO THE NEXT LEVEL!

What is HQ?

HQ offers the most complete and user-friendly rental software on the web. In short you will be able to manage all your bookings, your fleet maintenance and your customers. And with our valuable management dashboards, you will finally be able to monitor and run your company based on numbers.

SELECT VEHICLE

The user navigates through the reservation process that is divided into simple steps. The first 6 steps of the process can also be placed on your company’s website to allow for online reservations. The remaining 3 steps are part of the back-end administration.

RESERVATIONS TABLE

This table shows all the reservations that are registered in the system. The reservations are colour-coded based on status. In addition you are able to create tabs for custom lists such as “today’s pickups”.

RESERVATIONS CALENDAR

With the availability calendar you can easily see which vehicles are still available and which ones are not. It is also possible to create a new reservation from the calendar by choosing the vehicle and dragging over the days of the rental period.

RENTAL AGREEMENT

The HQ system allows you to standardize your Rental Agreement process. On the first page you will have all the relevant rental information but you can also attach your terms and conditions as well as images of the vehicle when given out. It is also possible to enable the digital signature functionality in case you would like to implement a paperless office. The client can then sign the agreement on a tablet and will receive a copy by email.

MANAGEMENT DASHBOARD

The system allows you to keep track of different types of key performance indicators. In this dashboard the revenues statistics are displayed.

CUSTOMER PROFILE

The user navigates through the reservation process that is divided into simple steps. The first 6 steps of the process can also be placed on your company’s website to allow for online reservations. The remaining 3 steps are part of the backend administration.

SELECT EXTRAS

Increase your revenues by offering additional services or products on top of the rental such as insurances, GPS, child seats etc. The system allows you to choose if the pricing is a one-time amount, daily amount or a % of the rental.

FINES REGISTRATION

The system allows you to register all fines in the system which can be linked to a specific customer or reservation. This way you can see if the fine has been paid to the authorities and whether or not the payment has been collected from the customer.

Simple Reservation Process

Setup your hourly, daily, weekly or monthly rates and seasons. Offer discount coupons and multiple currency checkout. And you will be receiving online reservations before you know it! The user navigates through the reservation process that is divided into simple steps. The first 5 steps of the process can be placed on your company’s website to allow for online reservations. The remaining steps are part of the backend administration.

Increase Revenues by offering Extras

Increase your revenues by offering additional services or products on top of the rental such as insurances, GPS, child seats etc. The system allows you to choose if the pricing is a one-time amount, daily amount or a % of the rental.

Smart Rental Agreement

The HQ system allows you to standardize your Rental Agreement process. On the first page you will have all the relevant rental information but you can also attach your terms and conditions as well as images of the vehicle when given out. It is also possible to enable the digital signature functionality in case you would like to implement a paperless office. The client can then sign the agreement on a tablet and will receive a copy by email.

Availability Calendar

With the availability calendar you can easily see which vehicles are still available and which ones are not. It is also possible to create a new reservation from the calendar by choosing the vehicle and dragging over the days of the rental period.

Maintenance Alerts

The HQ system allows you to setup maintenance rules such as “every 5000 kilometers / miles” or “every 3 months”. Seeing as the system asks you to update the odometer after every rental period, the system can send an automatic email when the vehicle reaches the maintenance threshold. The system can also keep track of all other vehicle paperwork such as road tax or insurance.

Repair Calendar

When you click on the maintenance alert the system can automatically create a repair order where you can register the type of maintenance or repair. The system allows you to add notes and images about the maintenance activities and you can specify the costs of labor and materials. Over time you can keep track of all maintenance costs per vehicle and see how much you have earned on the vehicle.

Manage your Customers

With our full Customer Relationship Management (CRM) package you can keep track of all important customer information. Have all contact history notes, documents and email correspondence available within the application.

Allow Customer Login

Allows customers to login to view or edit their booking. Customers can login with their social media accounts which means they will not have to create a new account.

Ask for Reviews

Configure an automated “Thank You” email where you ask the customer to leave you a review on your desired platform. This email can be sent automatically when the rental is completed or you can schedule to send the email a few hours later.

Automated Payment Requests

The main difference with long term rentals or leasing is that customers will be paying a monthly or weekly fee during the period of the rental or lease. The HQ system allows you to create a clear payment schedule which can then send an automatic payment reminder by email. Depending on the payment gateway that you are working with it is also possible to setup ACH payment processing.

Customer Communication

With long term rentals our Customer Relationship solution becomes even more valuable. The HQ system allows you to build a comprehensive customer profile and manage all correspondence from one location. You can keep track of contact history, documents and email correspondence within the application.

Maintenance Scheduling

The HQ system allows you to setup maintenance rules such as “every 5000 kilometers / miles” or “every 3 months”. Seeing as the system asks you to update the odometer after every rental period, the system can send an automatic email when the vehicle reaches the maintenance threshold. The system can also keep track of all other vehicle paperwork such as road tax or insurance.

Rent Multiple Bikes At Once

The main difference with bike rentals is that customers are often renting multiple at a time because they are with a group. With our system you can create multiple rental agreements while going through the reservation process once.

RVs and Campers

With recreational vehicles and campers there is a huge opportunity to offer extras on top of the rental such as camping equipment, WIFI rental and insurances. List all your features and unique selling points to increase your revenues.

Boat Rentals

HQ can manage your entire boat rental business from start to finish. You will be able to receive online reservations and payments. Manage your boat maintenance and repairs. And keep track of all your customers. With our user-friendly dashboards you can monitor all your key performance indicators and steer your company accordingly.

Inventory Availability

With the availability calendar you can easily see which rental items are still available and which ones are not. It is also possible to create a new rental from the calendar by choosing the item and dragging over the days of the rental period.

Simple Reservations Process

Setup your hourly, daily, weekly or monthly rates and seasons. Offer discount coupons and multiple currency checkout. And you will be receiving online reservations before you know it! The user navigates through the reservation process that is divided into simple steps. The first 5 steps of the process can be placed on your company’s website to allow for online reservations. The remaining steps are part of the backend administration.

Smart Rental Agreement

The HQ system allows you to standardize your Rental Agreement process. On the first page you will have all the relevant rental information but you can also attach your terms and conditions as well as images of the vehicle when given out. It is also possible to enable the digital signature functionality in case you would like to implement a paperless office. The client can then sign the agreement on a tablet and will receive a copy by email.

World Class Support

We are committed to providing you with top quality support and work hard to ensure you get the best. To honour our commitment, we have put together a team of tech enthusiasts who are well trained by system administrators to provide you with top notch support.

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