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Managed Success Plans

Optimise your infrastructure with transparent, tiered service plans designed to eliminate downtime and maximise ROI.

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Why Managed Success Plans?

As your tech stack grows, so does the complexity of managing it.

Many organisations onboard services but end up underusing them, or struggling to manage issues when they arise. That gap is where value is lost.

Our Managed Success Plans close it with a proactive approach: monitoring, maintenance and optimisation before problems escalate.

Less downtime, better performance and more predictable costs. So your technology works for you, not against you.

We offer Unmanaged, Standard or Premium tiers allowing you to scale support as your business grows.

Unmanaged
Response Time
Ad-hoc / Best Effort
Support Cost
$45 - $90/hr
Strategy
None
Setup
Client assumes burden

Target Audience
None

Routing & SLA
None

Account Strategy
None
Training
On request
Onboarding
Ad-hoc
Standard Managed Success Plan (5%)
Response Time
12–24 Hours
Support Cost
1 hr free, then $39/hr
Strategy
Quarterly Review
Setup
Included (1st Month)
Target Audience
Clients needing a supporting role for their IT team.
Routing & SLA
Priority Routing:
12 - 24 hour response.
Account Strategy
Quarterly Account Reviews.
Training
Premium Knowledge Base
Onboarding
Included (1st Month)
Premium Managed Success Plan (12%)
Response Time
1–2 Hours (Critical)
Support Cost
Included / Dedicated CSM
Strategy
Deep Dive Review
Setup
Included (3 Months)
Target Audience
Clients needing RCS to act as their entire IT division.
Routing & SLA
White-Glove SLA:
1-2 hour response (Critical).
Account Strategy
Strategic Business Reviews / Deep Dives.
Training
Custom Training & Onboarding
Onboarding
Included (3 Months).

Comprehensive Management for Optimal ROI

We provide Managed Success Plans in key cloud solution areas, including but not limited to:

Managed Security & Backup Services (Acronis, RADMARC)

System and Security Checks

Routine system checks, backup verification, and threat management.

Proactive Issue Resolution

If a backup fails, we rerun it and resolve persistent issues by contacting the user.

Threat Management

Identify and mitigate threats, with detailed monthly reports on actions taken.

Managed Office Suite & Email (Workspace, Microsoft, Business Email & cPanel Email)

User Management

Creation, deletion, password resets, and data migration.

Security Enhancements

Annual forensic audits and security checks to safeguard your accounts.

Custom Services

Additional billable services such as OU creation and expanded role management.

Managed Marketing (Facebook Ads, Google Ads)

Optimisation

We can assist by doing analysis and optimisation on your existing ad accounts.

Campaign Setup

As well as setting up campaigns based on an hourly fee.

Benefits of Managed Services

Cost-Effective

Lower costs through deals and cheaper than hiring full-time staff.

Skilled Expertise

Access to a wide range of skilled professionals.

Quick Response

Initial response within one hour during working hours.

Reliability and Security

Reduced downtime and enhanced security.

Pricing

Get a customised quote based on your organisation’s unique needs.
Chat to our team today. Our team will guide you to the right Managed Success Plan.

Why Choose Radical Cloud Solutions?

Extensive Support

We can support a large technical stack at cost-effective pricing.

Certified Expertise

Our team collectively holds many certifications which would be more cost-effective than a company employing individuals.