Meet your business challenges head on with cloud computing services related to:
- Priority liaison with inhouse support for Unleashed, Dear, Shopify and Woocommerce
- Platform integrations
- Training
- Remote system checks
Support
We are on hand with the necessary skills and tools to assist when you need it most, so that your business and brand can keep growing.
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Cloud software
Consultation
We are on hand to work on ideas and focus on queries pertaining to:
- SEO & Digital Marketing
- App Development
Design
Our design services make cutting-edge design-led thinking available to organisations of all sizes and budgets:
- Email signature creation
- Logo creation
Emails
Whatever your email requirements are, our team of skilled professionals is at your disposal in assisting you with the following:
- Adding and deleting licences
- Resolving sending, receiving, archiving issues
- Password resets
- Consolidation
- New staff setups (Office 365, Windows, Workspace)
Network
To help find the best IT security solution for you and your business, we can assist with the following:
- Firewall installation
- Settings adjustment
Server Management
Server management and monitoring services observe your servers 24/7, restore failed services, and keep your systems updated:
- Support for one server (hosted with us)
- Monitoring & Prevention
- Module updates
- Security updates
- System tuning & Hardening
- Outage response
$65 PER MONTH which includes 3 hours of maintenance and diagnostics of servers for reliable operation and optimal performance.
Additional support (>3hrs) charged at $55 p/hr
Websites
Focus on growing your business and let us take care of the maintenance of your website with:
- Virus scans
- Plugin updates
- Content updates
- Theme updates
- Product updates / removals (for ecommerce)
- Analytics updates
All our support is provided remotely to keep costs down and also drastically improve turnaround time assisting our customers and end users.
Support Retainers
Once we have deployed your platform/service we can provide ongoing support charged on a monthly retainer.
Support Retainer 1 Fast response time
- Live online shared screen
- 1 on 1 problem solving
- 1 hour per month of online support; additional time charged at$29 per hour
Support Retainer 2 Fast response time
- Live online shared screen
- 1 on 1 problem solving
- 2 hours per month of online support; additional time charged at $27 per hour
Support Retainer 3 Fast response time
- Live online shared screen
- 1 on 1 problem solving
- 3 hours per month of online support; additional time charged at $25 per hour
Technical Support
Let us help with all your technical needs however simple or complex.
Technical support 1 Fast response time
- Simple updates e.g
- New website page
- Website changes
- Analytics update
- And more …
Technical support 2 Fast response time
- Staff training
- Dashboard builds
- Integrations of existing platforms
- Complex new section of a website
- And more …
Technical support 3 Fast response time
- Software development
- App development
- System integrations
- Server deployment
- And more …