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Support

We are on hand with the necessary skills and tools to assist when you need it most, so that your business and brand can keep growing.

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Cloud Software

Cloud software

Meet your business challenges head on with cloud computing services related to:

  • Priority liaison with inhouse support for Unleashed, Dear, Shopify and Woocommerce
  • Platform integrations
  • Training
  • Remote system checks
Consultation

Consultation

We are on hand to work on ideas and focus on queries pertaining to:

  • SEO & Digital Marketing
  • App Development
Design

Design

Our design services make cutting-edge design-led thinking available to organisations of all sizes and budgets:

  • Email signature creation
  • Logo creation
Emails

Emails

Whatever your email requirements are, our team of skilled professionals is at your disposal in assisting you with the following:

  • Adding and deleting licences
  • Resolving sending, receiving, archiving issues
  • Password resets
  • Consolidation
  • New staff setups (Office 365, Windows, Workspace)
Network

Network

To help find the best IT security solution for you and your business, we can assist with the following:

  • Firewall installation
  • Settings adjustment
Websites

Websites

Focus on growing your business and let us take care of the maintenance of your website with:

  • Virus scans
  • Plugin updates
  • Content updates
  • Theme updates
  • Product updates / removals (for ecommerce)
  • Analytics updates

Platform Support

Once we have deployed your platform/service (e.g. inventory management system, emails platform) we can provide ongoing support charged on a monthly retainer.

Platform Support 1 Fast response time
  • Live online shared screen
  • 1 on 1 problem solving
  • 1 hour per month of online support; additional time charged at$29 per hour
Platform Support 2 Fast response time
  • Live online shared screen
  • 1 on 1 problem solving
  • 2 hours per month of online support; additional time charged at $27 per hour
Platform Support 3 Fast response time
  • Live online shared screen
  • 1 on 1 problem solving
  • 3 hours per month of online support; additional time charged at $25 per hour

OR pay as you go for $39 / hour

Technical Support

Let us help with all your technical needs however simple or complex. This covers all new development such as new website content, new staff training & new system integrations.

Technical support 1 Fast response time
  • Simple updates e.g
  • New website page
  • Website changes
  • Analytics update
  • And more …
Technical support 2 Fast response time
  • Staff training
  • Dashboard builds
  • Integrations of existing platforms
  • Complex new section of a website
  • And more …
Technical support 3 Fast response time
  • Software development
  • App development
  • System integrations
  • Server deployment
  • And more …

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