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Privacy Policy

Effective date: January 15, 2019

Radical Cloud Solutions ("us", "we", or "our") operates the https://radicalcloudsolutions.com website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for Radical Cloud Solutions is based on the Free Privacy Policy Template Website.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://radicalcloudsolutions.com

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Radical Cloud Solutions uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Mauritius and choose to provide information to us, please note that we transfer the data, including Personal Data, to Mauritius and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Radical Cloud Solutions will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Radical Cloud Solutions may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Radical Cloud Solutions
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics

    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

    You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: info@radicalcloudsolutions.com
  • By visiting this page on our website: https://radicalcloudsolutions.com/sla-privacy-policy

WHEREAS RADICAL CLOUD SOLUTIONS (hereby referred to as THE CONSULTANT) agrees to provide the CUSTOMER with certain digital service products, as set out below in return for an agreed fee. This agreement forms part of our commitment to transparency and openness that we believe is vital to any business relationship.

 

  1. INTERPRETATION AND DEFINITIONS
  • this agreement shall be governed by, construed and interpreted in accordance with the laws of Zimbabwe.
  • “HOSTING PROVIDER COMPANY” refers to the specialist companies, from whom THE CONSULTANT contracts their Dedicated Web Servers.
  • A “PROJECT” can be any digital based service provided by THE CONSULTANT to the Customer.
  • The following Abbreviations apply:
    1. SLA stands for Service Level Agreement.
    2. ISP stands for Internet CONSULTANT.
    3. HPC stands for Hosting Provider Company.
    4. CSS stands for Custom Style Sheet.
  1. SERVICES PROVIDED BY THE CONSULTANT
  • The CONSULTANT agrees to provide THE CUSTOMER with certain services which shall be agreed upon by the parties. The details of the services shall be set out in correspondence and quotations supplied by THE CONSULTANT and agreed upon by the CUSTOMER. The said correspondence and quotations shall be incorporated under this contract and shall form the object and price and be binding on the parties.
  1. PERIOD
  • Due to the nature of the services offered and the fact that its effects are often felt by THE CUSTOMER after a period of time, this contract shall operate for a minimum period of 3 (three) months from the date of signature of this agreement.
  • This contract shall remain in force until it is terminated by either party upon giving the other party 30 (thirty) days written notice.

 

  1. QUOTATIONS
  • THE CONSULTANT will provide CUSTOMERS with an initial quote for a PROJECT upon request. The final project price may vary from the quote as it depends on actual work carried out and various other considerations.
  • Should a quotation be provided to the CUSTOMER, it shall form part of this contract and shall determine the price of the contract subject to price variations set out in clause 5 below.
  • In certain instances, the price quoted on a quotation may include a commission to the CONSULTANT for services rendered.

 

  1. VARIATIONS FROM QUOTATIONS
  • Due to the nature of our services, price variations often occur as the PROJECT evolves. For this reason, any quotations given may change depending on project changes agreed upon by both parties.
  • Any written correspondence between the parties, including letters; emails; Skype and Whatsapp text may vary the project parameters and accordingly vary the project price. Such correspondence is deemed to vary this SLA provided that should the customer wish to discontinue a service/ project, the provisions in clause 3.2 relating to notice shall apply.
  • Prices of hosting subscriptions and other services may change from time to time without notice, as THE CONSULTANT is an intermediary and may not be given forewarning of any pricing changes. In addition, currency exchange and inflation may necessitate price changes.
  • THE CONSULTANT will supply the CUSTOMER with written estimates for variations to projects if requested to do so by the CUSTOMER. However, price variations shall apply when projects are varied whether or not prices have been quoted.
  1. HOURLY RATE CHARGES
  • THE CONSULTANT will charge a standard hourly rate for all work carried out, unless otherwise agreed in writing.
  • THE CONSULTANT will review and may increase their standard hourly rate from time to time without notifying the CUSTOMER. The hourly rate will be provided to the CUSTOMER upon request
  • There will be a minimum charge of the value attributed to 15 minutes of work carried out on every occasion that THE CONSULTANT spends time on a CUSTOMER’S project.

 

  1. INFORMATION SUPPLIED BY THE CUSTOMER
  • THE CUSTOMER is responsible for supplying THE CONSULTANT with certain data in order for the CONSULTANT to fulfil his contract obligations.
  • The CUSTOMER is responsible for providing accurate and up to date information. Such data may include, but is not limited to the following:
    1. Company details and contacts;
    2. Suppliers;
    3. Customers;
    4. Products;
    5. Stock;
    6. Sales orders;
    7. Purchase orders;
    8. Bill of materials;
    9. Keywords
    10. Images
  • The CUSTOMER is solely responsible for supplying the correct data to THE CONSULTANT as this data will be used in the services deployed. The CONSULTANT will not be held responsible for any incorrect data used.
  • THE CUSTOMER is solely responsible for the quality of images and data supplied to the CONSULTANT.
  1. DELAYS
  • THE CONSULTANT does not accept liability where delays in reaching a deadline or launch date are caused by the CUSTOMER. Examples include, but are not limited to:
    1. Supplying necessary data;
    2. Accepting and signing-off on work carried out;
    3. Obtaining the necessary infrastructure to enable toe services to function.

 

  1. IT SUPPORT
  • The customer may elect to utilize IT support packages offered by THE CONSULTANT. Should the CUSTOMER agree to utilise IT support, the service will continue until such time as the CUSTOMER discontinues the service in writing, provided that clause 2 relating to notice applies.
  • Should the CUSTOMER engage any of the “cloud solutions services”, he shall also utilise THE CONSULTANTS technical support period for a minimum period of 3 (three) months.

 

  1. INVOICING AND PAYMENT
  • THE CONSULTANT will specify in its estimate, how often the CUSTOMER will be invoiced depending on the complexity of the PROJECT.
  • THE CONSULTANT will endeavor to invoice THE CUSTOMER for services on or before the 5th of the month and payment shall be due on or before the 25th of that month. Subscription fees will be charged monthly or annually in advance, as the case may be, to secure the CUSTOMER’S connection. Consultancy fees will be charged in arrears, after such work has been completed.
  • Should the CUSTOMER fail to pay an invoice before the 25th of the month in which it is presented, then THE CONSULTANT may suspend all further work for that CUSTOMER and turn off services until such time as payment is made in full.

 

  1. PERFORMANCE
  • THE CONSULTANT will at all times try to ensure that the services it provides, function correctly, however it will not be responsible for any poor performance; disruption; cancellation; virus or malware damage, loss of data; or other problems that may occur with the service/s. Should such problems occur, THE CONSULTANT will endeavor to the best of its ability within its responsibility to minimise the effect and/or duration of any such instances, and restore the services to their correct functions.
  • If the problem is due to an error caused by THE CONSULTANT then THE CUSTOMER will not be charged for its repair.
  • If the problem is not due to an error caused by THE CONSULTANT then the CUSTOMER will be invoiced accordingly, unless the technical support offered by THE CONSULTANT falls within the scope of and existing technical support agreement.
  • THE CONSULTANT may carry out market research to create projections for service performance, however, it cannot guarantee the performance of any service as they depend on variables out of the CONSULTANTS control.
  1. PRE-EXISTING SERVICES
  • THE CONSULTANT does not accept any liability for the performance of a website, database or any other entity/service developed/setup for the CUSTOMER by anyone other than THE CONSULTANT.
  1. TERMINATION OR SUSPENSION OF WORK AND BREACH
  • In the event that the CUSTOMER frustrates the progress of a PROJECT by failing to fulfil its obligations correctly/timeously then THE CONSULTANT may give 14 days’ written notice to the CUSTOMER to fulfil his obligations, failing which the contract will be terminated and the CUSTOMER will be charged for work already carried out.
  • Should a CUSTOMER have paid for a PROJECT and work has been suspended due to the customer failing to fulfil his obligations for a period exceeding 12 months, then this contract shall be automatically cancelled and any amounts paid shall be forfeited.
  • Should either party commit any other breach of this agreement and fail to remedy the breach within 7 (seven) days after receiving written notice to do so, then the other party will be entitled, without prejudice to any other right he may have, to cancel the agreement or claim specific performance by giving notice to that effect to the other party.
  1. BACKUPS
  • In the case of Service Provider facilities, backup services may be utilized in certain instances:
  • If the loss of data on any of the Service Providers facilities is caused by problems with their services, they may restore the lost data free of charge.
  • If the loss of data is as a result of the Customers misuse of the service or mistake, the CONSULTANT may restore the data for a fee; however, they are under no obligation to do so.
  • In the case of hosting and ancillary services, it is the responsibility of the CUSTOMER to back up their data, unless they utilise a maintenance subscription where the CONSULTANT creates backups on a schedule agreed between the parties, in which case the CONSULTANAT will restore the data backed-up.
  1. VARIATION

The parties hereby acknowledge that this Agreement constitutes the entire contract between them, and that no other conditions, stipulations, warranties or representations whatsoever have been made by either party or their agents other than such as may be included herein and signed by the parties hereto; alternatively, insofar as any statement has been made, they shall not be binding upon any party unless specifically incorporated herein, provided that the scope of work and fees may vary over time, should the parties agree in their written correspondence that the project’s parameters will change.

  1. INDULGENCE
  • No indulgence which any party may give to the other party shall constitute a waiver by the former of any of its rights under this Agreement, accordingly, that party shall not be precluded, as a consequence of its having granted such indulgence, from exercising any right against the other which may have arising in the past or which may arise in the future, and in particular any indulgence granted or any failure by the Seller to require strict compliance by the Purchaser to provide guarantees in respect of or pay the purchase price shall not be regarded as a waiver by the Seller of his accrued rights to cancel the Agreement.

Thanks for purchasing our products (or subscribing to our services) at [https://www.radicalcloudsolutions.com/] operated by [Growth Point Solutions]. We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 14 calendar days of your purchase provided the upstream provided is in agreeance with your request. After the 14-day period, you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product (or service) in the first two weeks after their purchase to ensure it fits your needs. If you have any additional questions or would like to request a refund, feel free to contact us.

World Class Support

We are committed to providing you with top quality support and work hard to ensure you get the best. To honour our commitment, we have put together a team of tech enthusiasts who are well trained by system administrators to provide you with top notch support.

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